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Privacy Policy
 
 
 
Introduction and Scope
 
Welcome to our Privacy Policy. This document describes how we collect, use, and share personal information when you visit or use our website and services. This Privacy Policy applies to all users of our site, with typical users located in North Carolina and South Carolina. Our services are intended for a general audience and not directed to children under 13 years of age. We do not knowingly collect personal information from anyone under the age of 13. If you are under 13, please do not use our site or submit any information. If we become aware that we have collected personal data from a child under 13, we will promptly delete that information . By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.
 
 
Information Collected
 
 
We collect information from you in several ways, including information you provide directly and data collected automatically through technology:
 

  • Personal Information You Provide: When you create an account, make a purchase, or contact us, we may collect personal identifiers such as your name, email address, billing and shipping address, phone number, and payment information (e.g. credit card number or other payment details). This information is provided by you voluntarily and is used to fulfill your requests and transactions .

  • Payment Information: If you make a purchase, you will provide payment details (such as credit card information and billing address). This information is used to process your payment and order. For your security, we may use trusted third-party payment processors to handle payment transactions. We do not store full credit card numbers on our own servers, except for the information needed to process transactions or as required for record-keeping.

  • Automatically Collected Data: When you visit our site, we automatically collect certain technical information about your device and usage of the site. This may include your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the dates/times of access. We collect this information through cookies and similar tracking technologies (described below) and use it to understand how our site is used, to diagnose technical issues, and to improve performance . This usage data helps us analyze trends and administer the website.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our site. Cookies are small text files placed on your computer or device that remember your preferences and activity . For example, cookies allow us to keep you logged in, remember your settings, and understand which pages of our site are popular. Web beacons (also known as pixel tags) are tiny graphics embedded on webpages or emails that help us track whether you have viewed certain content. Our use of these technologies is explained in more detail in the Cookies and Tracking Technologies section below.

 
 
Note: We do not collect any sensitive personal information such as Social Security numbers or government ID details, as our services are generally limited to the information above. If you choose not to provide certain personal information (like an email or payment details), you may not be able to use some features (for example, purchasing products or receiving newsletters).
 
 
How Information Is Used
 
 
We use the collected information for the following purposes:
 

  • To Provide and Operate Our Services: We process your personal information to create and manage your account, process orders and payments, ship products (if applicable), and provide the features and services of our website that you request. This includes allowing you to log in, access various functionalities, and receive the customer support you need.

  • To Communicate with You: We use your contact information (such as email) to send you confirmations of your purchases, respond to your inquiries, provide updates about your orders or our services, and deliver customer support. We may also send you administrative messages such as changes to terms or this Privacy Policy, or information about security or fraud monitoring.

  • To Improve and Personalize Your Experience: Information about how you use our site (including automatically collected data and cookies) helps us understand user behavior and preferences. We use this to improve our website’s functionality and content, to personalize your experience (for example, by remembering your preferences or displaying content that may interest you), and to develop new features or services. This analytical insight allows us to make our services more user-friendly and relevant .

  • For Analytics and Business Operations: We analyze usage data (often with the help of analytics providers) to troubleshoot issues, monitor performance, and improve the effectiveness of our marketing and business strategies. This helps us gauge user engagement and the success of our outreach or advertisements (if any).

  • To Ensure Security and Prevent Fraud: We may use information (including technical data and personal identifiers) to protect our website, company, and users from errors, misuse, unauthorized access, fraud, or other malicious activity. This includes verifying accounts and transactions, and monitoring for suspicious or illegal activity.

  • To Comply with Legal Obligations: In certain cases, we may need to use your information to comply with applicable laws, regulations, legal processes, or government requests. For example, maintaining transaction records for tax purposes or responding to lawful subpoenas. We also may use and disclose information as necessary to enforce our terms of service or to protect our rights and the rights of others.

  • With Your Consent: If we ever use your personal information for a purpose that is not outlined in this Privacy Policy, we will describe it to you at the time of collection and, if necessary, obtain your consent.

 
 
We will only use your personal information in ways that are consistent with the purposes for which it was collected, or for purposes you later authorize. We do not use your personal data for any unsolicited marketing unless you have the opportunity to opt in (for example, subscribing to a newsletter).
 
 
Sharing of Information
We understand the importance of your privacy. We share personal information with third parties only in the ways described below and do not sell or rent your personal information to unrelated third parties for their own marketing use. The types of third parties with whom we may share information include:
 

  • Service Providers and Vendors: We may share your information with trusted third-party companies that perform services on our behalf to operate our business. This includes, for example, payment processors (to securely handle credit card transactions), analytics providers (to help us understand site traffic and usage patterns), hosting and IT service providers (to host our website and data), email/message delivery services (to send out communications or newsletters), and other business partners or contractors who need access to such data to carry out work for us . These service providers are only given the information necessary to perform their specific tasks, and they are contractually obligated to protect your information and use it only for those purposes.

  • Business Operations and Partners: In some cases, we may share information with partners as needed for standard business operations. For instance, if we offer services or promotions in conjunction with another company, or use a third-party to assist with our marketing or advertising (for our own products), we may share relevant user information with them. Any such partners are also expected to handle your data responsibly and only for the purposes we specify.

  • Analytics and Cookies: As noted, we use third-party analytics tools (such as Google Analytics or similar) which set their own cookies and collect usage data through our site. These analytics providers may receive information about your interactions with our website (e.g., pages visited, IP address, device information) . They use this information to provide us with reports and insights. We ensure any analytics partner we use is reputable and provides data security. (See the Cookies and Tracking Technologies section for more details on analytics cookies.)

  • Legal Compliance and Protection: We may disclose personal information if required to do so by law or legal process, or if we believe in good faith that such action is necessary to (a) comply with a legal obligation (for example, in response to a court order or subpoena), (b) protect and defend our rights or property, (c) prevent fraud, misuse, or potentially illegal activities, (d) protect the personal safety of users or the public, or (e) protect against legal liability. In such cases, we will only share the information that is reasonably necessary to comply or address the issue.

  • Business Transfers: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other transaction where customer information may be transferred to a third party as one of the business assets, we will transfer your information to the successor entity. If such a transfer occurs, your personal information will remain subject to the promises made in this Privacy Policy (unless you consent otherwise). We will notify you (for example, via a notice on our site or email) of any change in ownership or use of your personal information in such an event.

  • With Your Consent: In situations where you specifically consent or direct us to share your information with third parties, we will do so. For example, if you choose to participate in a co-branded event or allow us to share your testimonial with your name, we will share data in accordance with your consent.

 
 
We do not share your personal information with third parties for their own independent marketing or advertising purposes without your explicit consent. In other words, we do not sell your data to other companies to market their products to you. All sharing of information is done to serve the purposes described in this policy and in compliance with applicable privacy principles. We strive to be transparent about who has access to your information and why .
 
 
Cookies and Tracking Technologies
What Are Cookies: Cookies are small data files that a website stores on your computer or mobile device. They often include an anonymous unique identifier and information about your visit. We use cookies and similar tracking technologies to enhance your experience on our site . For example, cookies allow us to recognize you when you return, keep you signed in, remember your preferences, and analyze how you use our site.
 
Types of Cookies We Use: Our website uses both first-party and third-party cookies for several reasons:
 

  • Essential Cookies: These cookies are necessary for the website to function correctly. They enable core features such as user login, shopping cart functionality, and secure checkout. Without these cookies, certain services or features may not be available.

  • Analytics Cookies: We use analytics cookies to collect information about how visitors use our website. This includes which pages are visited, how long users stay, and any issues encountered (like error messages). We use this information to improve our site’s content and performance. For instance, we use third-party analytics services (like Google Analytics) that set cookies on our behalf to gather usage statistics . These cookies help us understand which parts of our site are of most interest to users and identify areas for improvement.

  • Functional Cookies: These cookies remember choices you make (such as your language or region, or other preferences) to provide a more personalized experience. They may also be used to provide services you have asked for, like watching a video or commenting on a blog.

  • Advertising Cookies: (If applicable) Our site currently does not host third-party ads targeting users. However, if in the future we partner with advertising networks, cookies may be used to deliver relevant ads on our site or to track the effectiveness of ad campaigns. We will update this policy and notify users if such cookies become active.

 
 
Web Beacons and Similar Technologies: In addition to cookies, we may use small graphic images or scripts known as web beacons (or “pixels” or “tags”) on our site or in our emails. These are used in conjunction with cookies to count users who visit certain pages, to track conversion rates (for example, if you complete a purchase after clicking a certain link), or to determine whether email messages have been opened or acted upon. They provide us with insights to tailor our services and communications.
 
Your Choices for Cookies: You have the ability to control or limit how cookies are used on your devices. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when a cookie is being placed. Please note that if you disable or delete cookies, some parts of our site may not function properly or your experience may be less personalized . For example, you might not be able to stay logged in or some interactive features might be unavailable.
 
If you wish to opt-out of analytics cookies, some analytics providers offer opt-out mechanisms (for example, Google Analytics provides a browser add-on tool to prevent data collection). Additionally, you can clear cookies from your browser at any time. Keep in mind that clearing cookies will remove your preferences for sites, so you may need to re-enter information or login details.
 
By continuing to use our site without disabling cookies via your browser settings, you consent to our use of cookies and similar technologies as described in this section. We do not currently respond to “Do Not Track” signals, due to the lack of an industry standard for compliance with such signals, but we continue to monitor developments in browser privacy settings.
 
 
Data Security
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your data from loss, misuse, unauthorized access, disclosure, or alteration . For example, we use secure server connections (SSL/TLS encryption) when you provide sensitive information such as payment details, and we maintain firewalls and access controls to restrict who within our company can access your data.
 
While we strive to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data. However, we follow industry best practices and commercially acceptable means to protect your personal information . It is also important for you to guard against unauthorized access to your account credentials and to use strong passwords. If you believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately using the contact information below.
 
 
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, as outlined in this Privacy Policy . This means we keep your information for as long as your account is active, or as long as needed to provide you with our services, to complete transactions you have requested, and for a reasonable period thereafter. We may also retain certain information for longer if it is necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes such as recordkeeping .
 
For example, we may retain transaction records and contact information to comply with tax and accounting requirements, or to handle any possible warranty or refund issues. Usage data collected for analytics is typically retained for a shorter period, unless it is used to strengthen security or improve functionality of our service, or we are legally obligated to retain it for longer timeframes.
 
When we no longer have a legitimate need or legal obligation to keep your personal information, we will securely dispose of it. This may involve deleting it from our systems, or anonymizing the data so it can no longer be associated with you. If deletion is not immediately feasible (for instance, if the data is stored in backup archives), we will ensure it remains securely stored until deletion is possible.
 
 
User Rights and Choices
You have certain rights and choices regarding your personal information. We are committed to providing you with appropriate access and control over your data. Below are the ways you can manage your information and make choices about your privacy:
 

  • Access and Update Your Information: You may access, correct, or update much of your personal information by logging into your account (if you have one) and editing your profile or settings. If any personal information we have is inaccurate or has changed (for example, you change your email address), please update it in your account or notify us so we can correct our records. You can also contact us at any time to request access to or an update/correction of your personal data that we hold. We will respond to such requests in a reasonable timeframe.

  • Account Deactivation and Deletion: If you wish to deactivate your account or request deletion of your personal information, you may contact us with your request. We will review and, where feasible, honor your request for deletion of personal data. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions you initiated prior to requesting deletion. Some data may also remain in backup systems for a period of time until those backups are updated. We will always comply with applicable legal obligations concerning the deletion of personal information.

  • Opt-Out of Marketing Communications: If you have subscribed to our promotional emails or newsletters, you can opt out at any time. To stop receiving promotional emails, simply click the “unsubscribe” link in any marketing email we send. You can also contact us at the email address provided below and request to be removed from our mailing list . Please note that even if you opt out of marketing messages, we may still send you important administrative or transactional messages (such as order confirmations, account notifications, or responses to your inquiries).

  • Cookies Choices: As described in the Cookies section, you have choices about how cookies and similar technologies are used. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. For more information on controlling cookies, check your browser’s help documentation. Opting out of cookies might impact your user experience on our site (for instance, certain features may not work without cookies) . For third-party analytics or advertising cookies, you may need to visit the provider’s site to manage settings (for example, Google Analytics opt-out tools).

  • Do Not Track Signals: “Do Not Track” (DNT) is a setting offered by some browsers that sends a signal to websites to request that your browsing is not tracked. The web industry has not yet agreed on a common understanding of how to interpret DNT signals. As a result, our site currently does not respond to DNT browser signals. We will update this section if our practices change in the future.

  • California or Other State Privacy Rights: (If applicable) While our business is based in North Carolina and primarily serves NC and SC residents, we strive to respect any additional privacy rights you may have under state laws. If you are a resident of a state that provides certain privacy rights (such as rights to access or delete personal information), please contact us with your request, and we will do our best to accommodate you in accordance with applicable law. (Note: We do not disclose personal information to third parties for their direct marketing purposes without consent, so a separate opt-out for such sharing is not necessary.)

 
 
If you wish to exercise any rights that are available to you, or if you have questions about your rights and choices, you can always reach out to us via the contact information at the end of this policy. We will assist you and provide information or take action as appropriate and required.
 
 
Third-Party Links
Our website may contain links to websites, content, or services that are operated by third parties (for example, social media pages, partner websites, or external resources). Please be aware that when you click on a third-party link and leave our site, this Privacy Policy no longer applies. The data you provide to those third-party sites or that is collected by those sites is subject to the privacy policies of the respective third parties, not ours. We have no control over and assume no responsibility for the content, privacy policies, or practices of any linked third-party websites or services .
 
We strongly encourage you to review the privacy policy of every website you visit, especially if you navigate to those sites via links from our platform. This will help you understand how those third parties collect and use your information. If you have concerns about a site we link to (for example, if a link appears broken or malicious), feel free to contact us and we will consider removing the link if appropriate.
 
 
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date at the top of the policy. If the changes are significant, we will provide a more prominent notice (such as by email notification to registered users or a notice on our homepage) prior to the changes taking effect . We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
 
Your continued use of our website after any update to this Privacy Policy will constitute your acknowledgment of the changes and agreement to abide by the updated policy (to the extent permitted by law). If we make material changes that retroactively affect how we handle previously collected personal information, we will seek your affirmative consent where required.
 
 
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:
 

 
We are committed to resolving any privacy concerns you may have. If you contact us, we will respond as soon as reasonably possible, typically within 30 days.
 
Thank you for reading our Privacy Policy. We value your trust and are dedicated to protecting your personal information while providing you with quality service.

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